Refund policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind. Please read the following return policy carefully before initiating a return:

1. Returns Accepted: We accept returns within 14 days from the date of purchase on regular priced merchandise.  To be eligible for a return, the item must be unused and undamaged. Beyond the 14-day period, we unfortunately cannot accept returns. Be aware the discounted items on SALE are all FINAL SALES, and not subject to returns or refunds.

2. Return Shipping: All return shipping costs for regular-priced items are the responsibility of the customer. When returning an item, please ensure that it is properly packaged to prevent damage during transit. We recommend using a shipping method that provides tracking and insurance to ensure the safe arrival of the returned item. Please note that we cannot be held responsible for items lost or damaged during return shipping.

3. Return Procedure: To initiate a return, if you are within your return window of 14 days, please simply enclose the packing slip and ship directly to Time Out Clothing 108 N Santa Cruz Los Gatos, CA  95030.  If you have questions, please contact customer support team via phone at 408) 354-8653  durning business hours, or email at ginger@timeoutclothing.com. They will guide you through the return process and provide you with all the necessary instructions. 

4. Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Please note that it may take up to 1-3 business days to inspect the returned item and initiate the refund. We will issue the refund using the original payment method used for the purchase.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on your preference.

Please note that this return policy applies only to purchases made directly from our store. If you purchased our products from a third-party retailer, please refer to their return policy for further assistance.

If you have any questions or need clarification regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing us as your preferred shopping destination. We appreciate your business and look forward to serving you again in the future!

Sincerely,

The Time Out Clothing Team